Privacy Policy

Stellar Home Maintenance

Delete your Stellar account

Request deletion of your Stellar account and the personal data associated with it. You can submit a request here without signing in or reinstalling the app.

Request account deletion

Enter the email address or phone number linked to your account, plus an email where we can contact you about your request. Do not include passwords, payment details or identification documents.

Submitting this form requests deletion. Your account is not deleted immediately.

Your deletion request has been received. Your account has not been deleted yet. We will contact you about verification and the next steps.
Your request could not be sent. Please try again or email privacy@mystellar.com with the subject “Stellar account deletion request”.

What happens next

  1. We verify the request. We may ask you to confirm ownership using contact details already associated with your account.
  2. We review and process deletion. We will let you know the expected completion time and whether any records must be retained.
  3. We confirm the outcome. We will contact you when your request has been completed. Once your account is deleted, you will no longer be able to sign in to it.

What deletion covers

Your request covers your account and the personal data associated with it, subject to the retention exceptions below. Deleting the app from your phone does not delete your account.

A deletion request does not automatically cancel an active service appointment or resolve an outstanding payment. For help with an existing job, contact partners@mystellar.com.

Records we may need to retain

We may retain only records we are legally required to keep, such as applicable tax or accounting records.

Any retained information is limited to the relevant purpose. When responding to your request, we will explain any applicable exception and retention period. Account deletion does not require us to delete information we are legally required to keep.

If your property manager supplied information to Stellar and controls that information, you may also need to contact them about deletion of their records. This does not prevent you from requesting deletion of your own Stellar account here.

Need another way to request deletion?

Email privacy@mystellar.com with the subject “Stellar account deletion request” and the email address or phone number linked to your account.

For more information about how Stellar handles personal information, read our Privacy Policy.